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Terms and Conditions | Jackson Vet Physio

Terms and Conditions

  1. The Veterinary Surgeons Act of 1966 and The Veterinary Surgery (Exemptions) Order 2015 states that anyone providing physiotherapy to an animal must be directed to do so by a veterinary surgeon. This means that a veterinary surgeon must refer or give permission for an animal to receive treatment by a veterinary physiotherapist. However, there are now some exceptions for clinically healthy animals but this will be discussed on a case-by-case basis. If a referral is needed, failure to provide this by the time of treatment will result in your animal not being seen and the appointment will be rearranged.
     

  2. Any animal presenting with sickness, diarrhea, contagious disease or a flea/lice infestation will not be treated and the appointment will be re-arranged. If you have not given prior notification of this and the veterinary physiotherapist has already traveled to you then a £20 fee will be charged.
     

  3. Many insurance companies will reimburse costs for Veterinary Physiotherapy, but you are advised to check your policy before booking an appointment if you are looking to claim.
     

  4. Payment is accepted by card, cash or BACS and is payable at the time of the appointment.
     

  5. All offers are subject to withdrawal at any time without prior notification.
     

  6. Cancellations: If the appointment needs to be cancelled, please contact Worcester Vet Physio as soon as possible. If less than 48 hours’ notice is given, a £30 cancellation fee will be charged. Failure to attend the appointment without notice will result in a charge of the full agreed fee.
     

  7. The right is reserved to refuse physio treatment if the animal requires veterinary attention or if the animal is considered a danger to the veterinary physiotherapist.
     

  8. All owners must sign an Owner Consent Form prior to Veterinary Physiotherapy treatment commencing.
     

  9. For equine clients, please ensure your horse is clean and dry ready for the appointment and that adequate shelter is provided in the event of bad weather.
     

  10. For canine clients, please ensure your dog is clean and dry ready for the appointment and that adequate space with non-slip flooring is provided.

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